Waterfall Support

Hey there! This blog serves as a repository of how-to guides, information on features, and Q&A stuff. If you can't find something here but that you think should be, let us know in the Discord and we'll get it written up. The majority of this stuff will be on proper Q&A pages later.

Posting 101

Waterfall currently supports eight post types:Text, Image, Art, Video, Audio, Chat, Quote, and Link.

If you've used Tumblr before, you should be familiar with most of these. Art posts are a Waterfall exclusive addition, and you can find out how they differ to Image posts here.

The basic posting window looks like this. Different post types have more fields, but they're relatively self-explanatory.

The Bold, Italics, and Strikethrough options are self explanatory. Usually it's best to write the text fullly first, then apply formatting, rather than doing it on the fly as you go.

Adding a link is simple too - highlight the text you want to add a link to, click the button, and put the link in the popup that comes up.

After that is images, where you can insert an image into the post either by URL, or upload.

After that are the list options, where you can do either numbered or bullet lists. Hitting return twice will take you out of the list, or if you choose to indent, out of the current indent level. If you're on desktop, you can indent using tab.

The final button at the end, the one that looks like a line, inserts a Read More, like so.

Read Mores can be clicked on blogs and posts and will auto-expand in the dashboard.


Art Posts vs Image Posts

One of the biggest problems with being an artist on Tumblr, Pillowfort, or Twitter is that people can easily take your art and post it themselves.

Waterfall defends against this with Art post type.

In short, Art posts are a special type of post that takes your post and adds it to a special database on the site. If someone then tries to upload another art post using that image, it'll automatically be converted into a reblog of your original post. Art posts are also automatically featured on reaching a minimum notes threshhold provided they're newer than three months old, and don't go over an upper notes threshhold. This is to make sure that newer, smaller artists get a chance to be noticed alongside the bigger, more established artists. Art posts also keep a full sized, original copy of the images in it that'll always be accessible, as opposed to scaling them down as in image posts.

The current threshholds for notes, as of writing, are 7 notes to be eligible to be featured, and 150 before they stop being featured.

While using Art posts isn't mandatory, it IS highly recommended.

If you're an artist posting your stuff for the first time and find someone has already stolen it, contact the staff - we'll review your case and manually reassign the posts to your blog after a verification procedure. Remember that uploading stuff you didn't create yourself as an art post is against the rules, and may result in a ban.

Art posts will be extended to cover audio and writing in the near future.


Getting Started with the Commission Market

The Commission Market is a part of Waterfall where artists can offer commissions to prospective buyers. The general idea is that there's a secure area where both the artist and buyer can discuss a commission, see the details of it at a glance, and stagger the payment a little. It's important to remember that, right now, the CM is in alpha. While there's been multiple commissions successfully completed through it, there's a few missing links, and it can be a little confusing at times.

How Commissions Work

Part of the idea of the CM is to reduce risk on both sides. Artists run the risk of a buyer not paying, and buyers run the risk of an artist taking their money and running. Waterfall solves this with milestones. When you're hashing out a commission, the buyer describes what they want. If it's something the artist is willing to draw, they propose a price, and some milestones.

Milestones are relatively simple - at each major... milestone, they get paid a part of the cost of the commission. For example, a commission might be broken into three stages - lineart, colour, shading. You might agree between you that when the lineart is done, the artist should get 25% of their payment - Waterfall helps you do this!

When the artist is done with a milestone, they can upload it. Waterfall then shows it to the buyer in a low resolution, watermarked state until they pay, and then they get the full, original quality of that milestone.

The reasoning for milestones is simple - if the buyer ends up not paying, the artist hasn't wasted a whole lot of time. Later on, if the artist can't finish the piece, then the buyer at least has something for their money. There's no longer a need for both parties to be cautious when it comes to money, the artist gets paid when it's done, but the buyer doesn't get their art until they pay. For artists, payments are sent directly to your bank account, though there's sometimes a brief hold for fraud prevention purposes.

How to be an artist

Waterfall uses Stripe for the Commission Market, so you'll have to make an account with them. The reasons for this are simple - Waterfall believes that the secure area we provide is enough proof that the buyer can never claim they didn't get what they asked for. With Stripe, we have the option of contesting disputes on your behalf, and our guarantee is that if we lose, the artist still gets their money. We pay for both the commission, and any chargeback fees. In exchange, Waterfall takes 10% of the commission price - out of this, we pay any payment processor fees, so you can be guaranteed that 90% of the list price is what you get. Typically, after the fees, Waterfall makes just a few cents on a commission. Paypal doesn't allow us to offer the protections we want to offer.

Once you're registered with Stripe, you'll get a screen like this.

This should be relatively simple - the text is what any bog standard commission post would be. Maximum slots helps prevent you from getting overloaded - once you have that many active commissions, your listing will be hidden until you have one finished. Price range is to help buyers search. Currency is what you'd prefer to be paid in, defaulting to USD. The "profile is live" checkbox will put the listing live for you.

Upload some samples, and you're done! You'll be notified when a buyer has sent you a message, so put your feet up and wait.


Posts and Privacy

There's three main ways you can protect your stuff from prying eyes on Waterfall - search settings, age restrictions, and tags.

Search Settings

The first option is search settings. In your Blog Settings, you can opt out of showing in search results. This might be useful for personal blogs, and when you're opted out, you won't show in blog recommendations, and neither will your posts show in regular searches. Additionally, Waterfall will add a tag to your blog that asks search engines not to index it - most popular ones respect this setting, but a couple don't. For the ones most folks use though, you can be pretty sure you won't show up on there.

Age Restrictions

If you're an adult, you might not want to interact with minors - either because your blog is mostly adult content, interacting with minors makes you uncomfortable, or because you'd just prefer not to. In these cases, the option to make your blog only accessible to users over the age of eighteen is available in your blog settings. As with opting out of search results, your blog will no longer be accessible to users under that age. It also won't be available to logged out users, who are assumed to be underage by default.

Tagging

There are three types of tags that affect how a post is treated on the site. Tags are currently case sensitive due to a code oversight, which should be corrected soon. For now, be careful as you type!

NSFW

The "nsfw" or "NSFW" tags flag a post to be treated in the same way as an NSFW blog, with only that particular post being hidden from underage users. As of writing, that protection doesn't apply to reblogs without the NSFW tag - this is considered a bug, and will be fixed shortly.

Prescribed tags: nsfw, NSFW

Do Not Reblog

Sometimes, you want to say something, but don't want it being shared. In these cases, the Do Not Reblog tag family blocks reblogging the post at a code level. People can still like it and leave comments. This is most suitable for if you want advice or reassurance on something. Note: With these tags, they should be completely lowercase.

Prescribed tags: dnr, do not reblog

Do Not Interact

A more potent foorm of the DNR tags, Do Not Interact also disables comments. It doesn't stop likes - though there's debate on whether they should! Let us know your thoughts. As with DNR, these tags should be completely lower case.

Prescribed tags: dni, do not interact

Only one of the prescribed tags needs to be present. DNI overrides DNR.

Blocking

In cases where you just don't want to interact with someone, you can block them. Blocks are handled at the account level rather than per blog, and you only need to block one of a user's blogs to block all of them. Currently, it doesn't stop posts where someone you've blocked is the OP from showing on your dashboard - this is considered a bug, and will be fixed shortly.

Blocking also carries over when a user is logged out, in a limited capacity.

Blocking is currently the weakest system on the site, and is being actively worked on - if you find an issue, let us know!


The Waterfall Support Blog!

Hey everyone! With a rapid influx of new years finally starting to outpace how quickly we can develop things, it's starting to make more and more sense to have a repository of knowledge and how-to guides.

To that end, we've repurposed this blog - it'll now serve as the official "how do I do this?" place until the features have stabilised enough that we can write proper, real FAQ pages.

One small caveat - given we know how the site is supposed to work, there might be some things that are easy and don't need explaining. If you want to see something explained here, feel free to message @thelldev and we'll get a guide written for you.

In the meantime, if you're new here, we hope you enjoy the site!


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